Common Problems & FAQs
These articles are visible to all users and contain the solutions to some common problems, or frequently asked questions. Feel free to share these links with any employees who may need them!
We were unable to handle your last request. Please restart your browser.
Please contact a System Administrator if the issue persists.
In Chrome ...
Mon, 2023, Sep 18 12:26
Though we hope to soon resolve this problem at the root, you may see this error pop up on occasion when signing into a program using your Microsoft 365 cred...
Mon, 2023, Oct 23 11:49
If you have not already, please request an Acrobat Pro license by submitting a Service Request. This request does have to go through an approval process, so...
Tue, 2024, Jan 16 12:08
Windows updates are necessary for the security of your computer and the company's network. What isn't necessary, though, is for forced restarts to o...
Tue, 2023, Oct 17 9:41
You may see an error like this:
The file couldn't open in Protected View
Or the error might look like this:
Word experienced an error trying t...
Thu, 2023, Nov 16 10:57
Note: This is an alternative method, or backup method, or accessing network drives (How-to: Map a network drive). You still need to connect to NVDonor wifi ...
Mon, 2023, Dec 11 10:51
If you're experiencing computer problems or hope to avoid them, make it a habit to Restart, not Shut Down!
As misleading as it may be, Windows by defa...
Tue, 2024, Jan 9 10:14
Click the 3 dots to open the menu
Click 'Clear browsing data...'
Check all the boxes, change the Time rang...
Mon, 2024, Mar 11 9:53
If you are experiencing any problems connecting to the HCA VM using Citrix Workspace, an alternative method has been provided by HCA support using VMWare. H...
Wed, 2024, Jul 17 11:17
Q. Will I get a notification from Ring Central
A. No, because we use single sign-on they will not send out a notification. NDN IT team will send out commu...
Fri, 2024, Aug 2 10:03