Common Problems & FAQs
These articles are visible to all users and contain the solutions to some common problems, or frequently asked questions. Feel free to share these links with any employees who may need them!
1. Go to https://passwordreset.microsoftonline.com/passwordreset#!/ (alternatively, you can go to Fresh at servicedesk.nvdonor.org and click the "...
Tue, 2022, Jul 26 15:10
1. Go to https://passwordreset.microsoftonline.com/passwordreset#!/ (alternatively, you can go to Fresh at servicedesk.nvdonor.org and click the "Res...
Tue, 2022, Jul 26 15:10
As of Tuesday, 2022-11-29, a change was made to the way employees must authenticate to the on-site wireless connection. The network name has not changed and...
Wed, 2022, Nov 30 14:55
An issue popped up recently that seems to be affecting only iOS devices, not Android. If you are getting locked out of your computer seemingly at random, an...
Fri, 2022, Dec 9 13:25
Locate the shortcut to HLA Fusion 4.2 on your desktop, then right-click on it and select Properties.
Go into the Compatibility tab...
The...
Mon, 2022, Dec 12 14:28
Some Excel macros were created by our HLA lab's Phillip Brown. These macros require users to enable the Developer tools in the Excel ribbon. Here are th...
Mon, 2022, Dec 12 14:44
Note: This article does not apply to SSL Error 61. For that, visit: Citrix - SSL Error 61: You have not chosen to trust "SecureTrust CA"
Un...
Tue, 2023, Apr 4 14:52
You will want to change your Windows default printer to Microsoft Print To PDF as the application does not let you select a printer from within.
1) Lo...
Tue, 2023, Feb 7 13:41
Are you trying to access call recordings through Intermedia's My Contact Center Admin, and seeing this error about Resource not found?
This problem is...
Mon, 2023, Feb 13 14:49
Note: If you are seeing an error about network issues, please switch to this article:
Citrix Troubleshooting: "Network issues are preventing your co...
Tue, 2024, Jan 16 9:58