Common Problems & FAQs
These articles are visible to all users and contain the solutions to some common problems, or frequently asked questions. Feel free to share these links with any employees who may need them!
If you are having issues with Q-Pulse, please submit a ticket with us (https://servicedesk.nvdonor.org/support/tickets/new) and we can determine whether it&...
Fri, 2025, Mar 7 9:48
1. Navigate to your OneDrive folder or personal NV-Donor Sharepoint site. You can do this by clicking on OneDrive in your taskbar, then selecting View Onlin...
Fri, 2025, Mar 28 11:27
If your computer date/time is incorrect, it is likely that you have not made contact with NDN Internet in a long time and need to make contact to retrieve t...
Fri, 2025, Apr 18 10:05
If you are using the VMWare Horizon client to connect to a virtual machine and are going to be printing, you will need to connect using the client rather th...
Fri, 2025, Apr 18 10:24
When you open Google Chrome, you'll see four tabs. The last tab will be this link: Service Desk, where you can open a ticket or request equipment. You c...
Fri, 2025, Apr 18 10:42
Paylocity and IT systems are now integrated, allowing information from Paylocity to be reflected in Outlook, Teams, and other platforms. To update your firs...
Fri, 2025, Apr 18 11:37
When printing, make sure to select SecurePrint on ndnprint. Your print job will be held on our print server. To release it, go to...
Fri, 2025, Apr 18 11:04
To find your print code, sign in to Paylocity and hover over the profile icon at the top right. Your print code will be displayed in brackets next to your u...
Fri, 2025, Apr 18 11:07
If you're having trouble connecting to the NVDonor (or any) Wi-Fi network, follow these steps:
Forget the Network: Select the Wi-Fi network, right-...
Fri, 2025, Apr 18 11:32